Privacy Policy

2.1 Personal Information

When you register or enter competitions, we collect:

• Name and contact details (email, phone, address)
• Date of birth (to verify age eligibility)
• Competition entry information
• Payment information (processed securely by third-party providers)

2.2 Technical Information

We automatically collect:

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies
• Device and connection information

We use your personal data for the following purposes:

• Competition Administration: Processing entries, conducting draws, and notifying winners
• Account Management: Creating and maintaining your account
• Communication: Sending important updates about competitions and your account
• Legal Compliance: Meeting regulatory requirements and preventing fraud
• Marketing: Sending promotional emails (only with your consent)
• Website Improvement: Analyzing usage to enhance our services
• Transparency: We may store media of live draws for transparency and verification purposes

We process your personal data based on the following lawful bases under UK GDPR:

• Contract (Article 6(1)(b)): To provide competition entry and administration services you've requested
• Legal Obligation (Article 6(1)(c)): To comply with tax laws and maintain records for 6 years
• Legitimate Interests (Article 6(1)(f)): To prevent fraud, improve our services, and ensure competition integrity
• Consent (Article 6(1)(a)): For marketing communications, which you can withdraw at any time

We may share your information with:

• Service Providers: Third parties who help us operate our services (e.g., payment processors, email services)
• Legal Authorities: When required by law or to protect our rights
• Prize Suppliers: To arrange prize delivery (with your consent)
• Auditors: Independent parties who verify our competition processes

We never sell your personal data to third parties for marketing purposes.

We protect your data using:

• SSL encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Staff training on data protection
• Incident response procedures

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Stop marketing communications anytime

To exercise these rights, contact us at privacy@goldenticketcomps.co.uk

Right to Complain: You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you're unhappy with how we handle your data.

We retain your data for:

• Account Data: Until you close your account or request deletion
• Competition Records: 6 years for regulatory compliance and tax purposes
• Winners' Records: 6 years for transparency and verification purposes
• Marketing Data: Until you unsubscribe or object
• Technical Data: Up to 2 years for analytics purposes

We use cookies to:

• Remember your preferences and login status
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure website security and prevent fraud

You can control cookies through your browser settings. See our Cookie Policy for more details.

Some of our service providers may be located outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

We may update this Privacy Policy from time to time. We'll notify you of significant changes by email or through our website. The "Last updated" date at the top shows when changes were made.

For privacy-related questions or to exercise your rights, contact us:

• Data Protection Officer: privacy@goldenticketcomps.co.uk
• Phone: 0800 123 4567
• Address: Golden Ticket Comps – Free Entry, The Clock House, Station Approach, Marlow SL7 1NT, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you're unhappy with how we handle your data.